Skip to content
Frequently Asked Questions
Not finding what you’re looking for?
Can’t find what you’re looking for or need some assistance? Call us on 0207 183 8431 or send us an email.
How can I get a quote online?
On our website, you can add items to your basket, select your customisation details and receive an instant quote online.
If you’re having any trouble creating a quote on your own, we’re happy to do so for you if you send us an email at sales@iconprinting.com.
What are the minimum order quantities?
We have a minimum order of 20 items per design. These 20 items can consist of a variety of garment types, sizes and colours. They must all be personalised with the same design.
Please note we are not able to do a mix of tote bags with any other garments to reach your minimum. This is because tote bags require a different screen setup than t-shirts, sweatshirts, etc.
How do I place my order?
After receiving your online quote, please get in touch with our sales team via email (sales@iconprinting.com).
We will send you a PDF visual mock up of your designs, showing the size and position of your artwork on the garment.
Once you approve the visual proof we can send you a payment link, so you can check out and pay online. Once we have received payment we will send you a confirmation email and let you know when to expect the printed garments.
If you have any questions while doing so please give us a call on 0207 183 8431.
What is a Visual Proof?
Once your order is confirmed we’ll email you a visual proof PDF to look over and approve before we start production.
This allows you to see exactly what you’ve ordered; check the artwork dimensions, colours, layout and text. Please take careful measures when looking over and approving your visuals as changes cannot be made once you have confirmed.
We won’t go ahead with production until you have signed off on the proof. Once you’ve done so, you’ll receive another confirmation email letting you know your order is off to production.
Do you have additional charges for express turnaround?
Yes, for express turnaround additional charges will be applied to your order. Usually our express turnaround needs about 3 working days.
If you’re interested in a quick turnaround, please email us directly for a quote. We will confirm that we can fit your order into our schedule and let you know costs for this.
What are your delivery costs?
Our standard delivery for a large box (up to 70 t-shirts or 35 hoodies) is £14.95.
If your order is for more than 1 large box the delivery cost may be higher but we’ll confirm this with you in advance.
We are also able to deliver on Saturdays, additional charges apply.
Can I collect from your London office?
Unfortunately we don't provide collection from our London office address.
Which courier companies do you use?
We use FedEx who deliver next day.
When your items are dispatched we’ll send you a notification so you can track your order.
Do you deliver outside of the UK?
Yes, we can deliver to mainland Europe but delivery costs will be higher and turnaround times can be longer.
For any deliveries outside of the UK, please contact us with order details and your full delivery address so we can confirm the cost and delivery time.
What happens if I am not in to receive my order?
If you aren’t in to receive the parcel(s), the driver will leave a card and try to deliver again the next working day. If your delivery is missed please contact the phone number left by the driver to arrange a new delivery date. Normally two attempts will be made to deliver the goods.
We highly recommend you use the dispatch notification link that we email you to track the delivery of your order. This will let you know if the courier has tried to deliver or not.
If the courier is unable to contact you at all, the entire delivery will be returned to our warehouse. If this is the case, you will need to pay for the goods to be re-delivered.
Please do note, we use third party courier services and cannot be held responsible if a courier tries to deliver your order but there is no one at the address to sign for the delivery.
What's your standard turnaround time?
Our standard turnaround time is 7-10 working days (this includes production and delivery time). If you need your items sooner please contact us directly so we can check your quote and artwork details, additional charges may apply.
When your order is dispatched we’ll email you a dispatch notification containing delivery information. Most orders are sent on an overnight courier.
Although we send all our deliveries with a national courier, unfortunately we cannot be held liable for late deliveries by the couriers.
What artwork formats do you accept?
Before we start production, we always need you to supply artwork in a print-ready format.
Depending on which customisation method we use, we need the artwork in one of the following formats:
Screen Printing, Embroidery, or Transfer Printing
- Vector Format (Adobe Illustrator, EPS, or PDF Files)
- All fonts and strokes should be converted to outlines
DTG Printing
- High resolution PNG files
- Must be saved to at least 150 dpi (ideally 300 dpi)
- Saved with a transparent background and sized to print
If you’re not sure or unable to supply artwork in these formats, please upload what you have and we can recommend what to do next.
Can you print onto sleeves?
Yes, we are able to screen print, transfer print or DTG print onto sleeves. The print method will depend on your order. The maximum print width is 120mm.
What's the smallest size text you can transfer print?
Any text less than 6-7mm wide/high will be difficult to cut out for transfer printing.
How close to the edge of a garment can you print?
We can usually print up to 5mm from the edges of t-shirts and 5mm up from the bottom seam. This is subject to change dependent on artwork and the garment, we can verify once you get in touch.
What is your maximum print area?
Print area does depend on the garment and artwork, however in general we follow these measurements:
Screen printing = W400 x H480mm
DTG printing = W350 x H400mm
Transfer printing = about A4 size
For embroidery, our maximum width/height is 240mm.
Can you match PANTONE colour references with all printing methods?
We can match PANTONE reference numbers when screen printing but we are not able to match exact colours when DTG printing. Therefore with DTG prints, on occasion there can be a slight difference from the colours in the original artwork and on screen to the final print.
For embroidery, you can supply PANTONE colour references and we will match these to our threads.
Can I change the colour of the print on some t-shirts?
If we are screen printing your artwork, we can change the print colour across different t-shirts as long as the design remains the same.
An additional colour change fee of £20.00 + VAT applies per change.
What is the smallest possible embroidery size?
The smallest text that we can embroider is approximately 5mm high.
Do you offer an artworking service?
If you need your artwork converted into print-ready format, we can help with this. Start by uploading the files you have and we can go from there.
Most of the time converting artwork formats is free of charge, however if it’s a complex design there can be an artwork charge which is usually £15.00 per design.
Unfortunately at the moment we do not offer “full” artworking services, as in designing from start to finish.
Do you offer polybagging?
Yes, we can individually polybag each item.
We offer two types of polybags, a higher quality self-seal polybag at £0.45p + VAT per item, and a more budget polybag at £0.25p + VAT per item.
Do you offer tag-less t-shirts without labels?
Most items come with the garment brand stitched in but we can remove this label and replace your own label.
Bear in mind that if the tag is removed the size label may not show. We can recommend garments that include a non-branded size pip if this is something you’re interested in.
Will you keep my screens after printing?
After your order is printed, we will strip the screens to recycle them for new orders. We don't have the capacity to store all of the screens we print as this would take up loads of room.
We offer a reduction on the screen set up charge on all reorders placed within 6 months, all screens are charged at £15.00 per colour. Your design will be printed exactly as the previous order.
Can you print or embroider over zips or seams?
No, it’s not possible for us to print or embroidery over zips or seams.
For this reason, we generally recommend embroidering onto 5-panel caps without a seam down the centre line.
How much do your screens cost?
Our screens are £25.00 each for a standard turnaround. This price is subject to change depending on lead time, garment fabric, and intricacy of designs.
When we send you a quote this will include all setup and screen costs.
When screen printing can you use the same screens for tote bags and t-shirts?
No, we cannot use the same screens for printing onto tote bags and t-shirts. This is because the opening of a t-shirt is at the bottom, whereas the opening on a bag is at the top. If we used the same screens the print would be upside down on one product.
What type of garments would be suitable for DTG printing?
A garment must have at least 80% cotton content in order for DTG inks to bond to the fibres. However 100% cotton produces the best quality print.
Polyester garments are not suitable for DTG printing.
How much does your embroidery digitisation cost?
Our digitisation fee varies depending on your artwork. Once you send through your artwork file we will determine the stitch count and then we can let you know a cost.
Please email us to enquire about your embroidery order.
Can you digitally print onto coloured garments?
Yes, our direct-to-garment (DTG) printer can print onto both white and coloured garments. Onto colours, the printer lays down a white base layer of ink before the artwork is printed.
Please note, if your artwork has dark colours and we’re DTG printing onto dark garments this may produce a ‘grainy’ and/or dulled effect. You may also see a faint white line around the print, this again is the base layer. We’ll take a look at your artwork and if necessary we will suggest having a sample printed first for your approval.
DTG printing is applied manually (as is screen printing) so please allow for some slight variation in exact positional location (5-10mm).
Are you able to make labels?
We can offer woven label manufacturing and re-labelling services. Producing your woven labels typically takes 2-4 weeks and our minimum order quantity is 500 pcs.
We’re happy to keep your extra labels stocked at our production house for future orders if you’d prefer.
The cost for labels depends on your artwork as well as specifics, like colour & dimensions. If you’re interested in having labels made, please send us an email with your design attached.
Are there setup costs for DTG printing?
No, for direct-to-garment (DTG) printing there are no setup fees associated.
We usually recommend this method for full colour photographs or low-quantity orders.
Can I supply my own garments?
Yes, you're able to supply your own garments for us to print on.
There is a 30p charge per garment for this. We also ask that you let us know what you'll be supplying (material, size breakdown, colour, etc.) so we can verify print processes and make sure we receive the correct stock.
Please make sure you read our customer supplied stock guidelines.
Once your order has been confirmed, we will send you the address of our print house so you can send us your garments.
Do you have any tips on reducing costs?
If your current quote is out of your budget there are a number of ways to reduce costs.
Here are some of our recommendations:
- Select less expensive garments and/or switch brands.
- Print onto white garments, this costs less as no base layer is required.
- Reduce the number of colours in your artwork to bring down print & setup costs.
- Remove a print position in your design, i.e. print only on the front of the t-shirt instead of both sides.
- Reduce the size of your embroidery and/or choose a more simple (less dense) design.
- Remove add-ons, like re-labelling or polybagging.
- Try increasing your order quantity, as this may reduce the print costs and therefore make your whole order more cost effective. Put simply, the higher your order quantity, the lower your print costs. Our price breaks are 20, 50, 100, 250, 500, 1000, 2500, and 5000.
Can I come in for a meeting?
Yes we are able to offer face to face meetings (9-5pm, Monday- Friday), however, WE DO NOT ACCEPT WALK INS.
To book a meeting with a member of our sales team please call on 020 7183 8431 or email sales@iconprinting.com
From /unit
Loading custom options…